Day four of the P-ITT floor tiling course has begun with the completion of our floor tiling, including cutting around a circular obstacle. The cutting and shape finding of this is to be done with the most basic of tools; just incase you're in a situation where you don't have all your fancy tools with you.

The large format tiles now stretch from our bays into the corridors and into the neighbouring bays and considering how inexperienced the course students, I have to admit to being very impressed with the results of first floor tiling work; well done guys!

Next Jason demonstrates the correct way to tile up steps / stairs; you wouldn't believe how many of these I've seen done incorrectly. So it was nice to see them done correctly and again instructed in a clear and easily understandable way. Plenty of time was allowed for the students to get to grips with the measuring, cutting and fixing of the risers and treads of the steps; all grout lines had to follow the floor.

After another cracking lunch prepared by Norma, we settle down for what I consider one of the most important areas of a business; customer service. Without decent customer service and knowing how to accurately provide quotations, your tiling business will be short lived.

I was glad to see that Jason's and P-ITT's advice toward customer service, quotations and pricing was based on real life experience, realistic expectations and common courtesy; I see so many people giving advice and it's always like one of the sketches where 'I'm a little bit whoa, little bit waay!" type of spiel, glad this wasn't the case here.

I had been giving a few pointers to my fellow course members over the days on what NOT to do, so I was pleased when the same things where mentioned in the customer service lesson.

So if everyone was to follow the advice given within that lesson, they could easily manage a successful business and continue to generate repeat business and referrals.

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Day one | Day two | Day three | Day four | Day five | Conclusion

Each day of the course will be reviewed so please continue to read, for more details of the floor tiling course click here

Review by Dave M. Carr
[e] dave@davemcarr.co.uk
[w] www.tiling.davemcarr.co.uk
Professional Floor Wall Tiler Nottingham

Tags: reviews, training courses, pitt, floor tiling